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Questions & Answers

Have Questions? Don’t hesitate to give us a call!

604-435-2274 or toll-free at 1-877-432-2274

How can I send you my bank statement?
The easiest way to send us your bank statement is to install software called Cute PDF and save your bank statement as PDF file. Once you save your bank statement as PDF file, you can attach it to email and email it to us. Please click here to download Cute PDF. If you need instructions on how to install it, you can watch video here with step by step instructions.
An EASY CASH ADVANCE is a short-term loan for times when you need extra cash before your next payday.
I filled out an application online; how long will it take to know if I’m approved?
If we receive your online application within business hours, we can usually let you know within an hour. In cases where we ask for additional information, we can let you know within 30 minutes of our office having received this information (again, if we receive it within business hours).
How long does it take to get money after my online application has been approved?
If you use the services of the major banks, you will be able to get your money within a few hours. However, if you use the services of smaller banks or credit unions, it could take up to 2 business days for you to get your money.
Do you allow rollovers?
Although we don’t allow rollovers, you can get your next loan the same day your previous loan is due.
What is the maximum amount of money I can borrow online?
Our first-time online customers can borrow up to $300.00. Subsequently, you can request that your credit limit be increased.
Is collateral required?
No. The fact that you are currently employed is considered your collateral.
How long does it take to get an EASY CASH ADVANCE in your office?
The approval process usually takes 20-40 minutes, and you normally get your money right away.
What if I have a poor credit history?
Bad Credit? No Credit? No Problem! Mr. Payday does not care about your credit history. If you meet the following requirements you are qualified for a payday loan: you are employed full time, making over $1000 every month, have your pay directly deposited into your bank account, have less than 3 NSFs in the last 60 days and have no delinquent payday loans.
What if I am in bankruptcy?
We cannot lend to customers who are currently in bankruptcy, but any discharged bankruptcies are of no concern.
What if I find out later that I will not have the funds to honour my cheque?
Call us immediately. A “bounced cheque” could cost you substantial “NSF” fees by your bank and can also damage your credit rating. While your obligation to repay is not waived, we will attempt to assist you.
What are the benefits if I repay the EASY CASH ADVANCE on time?
Customers with a good repayment record receive our VIP services, which include expedited servicing.
What happens if I don’t follow through and repay my EASY CASH ADVANCE?
We would not stay in business if our customers did not honour their agreements. We do reserve the right to collect delinquent loans using all legal remedies available including legal debt collection and civil court action.
How much money can I borrow?
We extend advances of between $100 and $1500. The maximum you can borrow is calculated based on your net income and can be as high as 50% of your net pay. We give you cash or make instant deposits to your bank account.
For how long are advances extended?
Advances are extended for up to 15 days, or until the customer’s next payday.
Will I be approved for a cash advance?
Most people are approved for a cash advance; however, you may be denied if you fall under one or more of the following categories:
If you are currently unemployed, or if you have been employed at your current job for 2 months or less, your cash advance application may not be approved.
Banking History
Your advance application may not be approved if you do not have a chequing account; if you have a newly opened chequing account; if you have multiple NSF charges in your chequing account, or if you have multiple outstanding payday loans.
Income and Proof of Residence
Your cash advance application may not be approved if your net monthly income is less than $1000.00, or if you are unable to show proof of residence. The best proof of residence is your utility bill, hydro bill, phone bill, etc., but if you do not have one of these or it’s not in your name, give us a call; you may have some other satisfactory proof of residence.
I receive social assistance payments as my income; can I still get a loan?
Unfortunately we do not lend to people who are on social assistance, worker’s compensation or disability. We also do not lend to people who are self-employed or paid by commission.
How much will a cash advance cost me?
Our fees are among the lowest in the industry! Fees depend on when you borrow and when you repay the cash advance. From time to time we run special promotions. Please call us for more details.
Is my loan confidential?
Absolutely. Your EASY CASH ADVANCE is completely confidential.
Can I request another advance when I already have one advance outstanding?
You can only have one advance outstanding with Mr. Payday. As soon as your previous balance is paid, you can request an additional advance.
What if I have more questions?
Don’t hesitate to call us at 604-435-2274 or toll-free at 1-877-432-2274